What are the delivery costs ?

COVID-19: TIME LIMITS MAY BE EXTENDED

IN CANADA / STANDARD delivery

We offer FREE STANDARD delivery (without tracking number) anywhere in Canada. An order may be sent in two separate envelopes when it includes several pieces. For orders of $ 200 or more, we automatically send EXPRESS delivery.

IN CANADA / EXPRESS delivery

Fixed costs of $ 14.00 for EXPRESS delivery (with tracking number).

USA / Express delivery

In the United States, the delivery costs are fixed and are 16.00 $ CAN.

INTERNATIONAL / EXPRESS delivery

The delivery costs are established according to the country of destination and the weight of the package. They vary between 15.00 $ and 65.00 $ CAN. The costs will be indicated once in the shopping cart, just before confirming the order.

What are the delivery terms ?

CANADA / STANDARD delivery

Orders are usually shipped and delivered within 3 to 10 business days. Weekends and holidays must be excluded from the delivery time. We send an order confirmation email via Canada Post (without tracking number). Write to us if you still haven't received your order within 15 working days of this email.

IN CANADA / EXPRESS delivery

Orders are generally shipped and delivered within 1 to 3 working days. Weekends and holidays must be excluded from the delivery time. We send an order confirmation email via Canada Post (with tracking number). Write to us if you still haven't received your order within 5 working days of this email.

USA / EXPRESS delivery

Orders are usually shipped and delivered within 2 to 5 business days. Weekends and holidays must be excluded. We send an email when the order leaves with Canada Post. Write to us if you still haven't received your order within 7 working days of this email.

internationnale

Orders are shipped within XNUMX working days. Delivery times may vary depending on the destination country. It takes between XNUMX and XNUMX working days. It is necessary to refer to the calculation of delivery costs once in the shopping cart to know the costs that will be added to the order. We send an email when the order leaves with Canada Post. Write to us if you still haven't received your order within XNUMX working days of this email.

Do you have retailers ?

Yes. Bajoue products are also available in a few stores all over Canada. However, some of our creations are exclusive to our online store.

    • Ptits Mosüs, 88 1/2 rue du Petit Champlain, Quebec, Qc
    • Petit cocon, 238 Rue Richelieu, Saint-Jean-sur-Richelieu, QC H2T 1R9
    • Savonnerie poussière d'étoiles, 162 Quebec 132 West, Percé, QC G0C 2L0
    • Le Petit Entretemps, 888 3e avenue, Val d'or, QC, J9P 1T1
    • Papeterie Atlas, 32 Boulevard Pie IX, Granby, QC, J2G 9G9
    • Charlotte & Charlie, Place de la Cité and 1751 rue du Marais, Quebec, QC, G1M 0A2
    • Agatha boutique, 8296 Devonshire Road, Mont-Royal, Qc, H4P 2P7
    • Bump Maternity, 542 Academy Road, Winnipeg, MB, R3N 0E1
    • August Kinn, 1374 Danforth Ave, Toronto, ON, M4J 1M9
    • Mary Matilda Creation, RR 2 site 1 box 25, Sexsmith, AB, T0H 3C0
    • Petit Nordique, 80 King St W, Bowmanville, ON, L1C 1R4
    • Curated Cradle, 370 Wilson Street E # 10, Ancaster, ON
    • Vert Limette, 1170 boulevard lebourgneuf (local 102), Québec, Qc, G2K 2E3
    • Sauterelles et Coccinelles, 25 boulevard des Hauteurs, Saint-Jérôme, Qc, J7Y 1R1

What are your return policies?

For any question concerning a return / exchange contact us at: support@bajoue.ca

  • If I made a mistake in the size / color / model?
We accept returns of Bajoue products provided they have not been worn or washed. The costs related to the return of a product are AT THE CLIENT'S COST. We make refunds / exchanges of products within 2-3 working days of receipt of the product (s). Then calculate the standard delivery times. All refunds will be made according to the original payment method.
* Products on SALE are not neither exchangeable nor refundable.
  • If there is an error in my order or if a product is defective?
Contact us at support@bajoue.ca immediately before returning the product. The costs related to the exchange will be reimbursed (STANDARD delivery). Make sure to place the product (s) in order to insert them in a standard envelope (yellow). We carry out the exchange within 2-3 working days following receipt of the returned product (s). If it is a discontinued product, we offer a credit on the online store.
  • If I want to cancel my order once it has been sent?

The costs incurred to return an order that has been delivered are AT THE CUSTOMER'S COST.

The return address is as follows: 1205 2e Avenue # 2, G1L 3C8, Québec, Qc, CANADA
IMPORTANT: Write your order # in the envelope