What are the delivery costs ?

IN QUEBEC

We offer delivery at a fixed rate of $ 4.99 CAN anywhere in Canada. For orders of $ 75 or more, we automatically send you FAST delivery for FREE.

ELSEWHERE IN CANADA

We offer delivery at a fixed rate of $ 7.99 CAN all over Canada. For orders of $ 100 or more we automatically send delivery FAST and FREE.

USA / Express delivery

In the United States, the delivery costs are fixed and are 16.00 $ CAN.

INTERNATIONAL / EXPRESS delivery

The delivery costs are established according to the country of destination and the weight of the package. They vary between 15.00 $ and 65.00 $ CAN. The costs will be indicated once in the shopping cart, just before confirming the order.

What are the delivery terms ?

IN CANADA

Orders are generally dispatched and delivered within 5 working days. Weekends and holidays must be excluded from the delivery time. We send an order confirmation email (with tracking number). Write to us if you still haven't received your order within 5 working days of this email.

USA / EXPRESS delivery

Orders are usually shipped and delivered within 2 to 5 business days. Weekends and holidays must be excluded. We send an email when the order leaves with Canada Post. Write to us if you still haven't received your order within 7 working days of this email.

internationnale

Orders are shipped within XNUMX working days. Delivery times may vary depending on the destination country. It takes between XNUMX and XNUMX working days. It is necessary to refer to the calculation of delivery costs once in the shopping cart to know the costs that will be added to the order. We send an email when the order leaves with Canada Post. Write to us if you still haven't received your order within XNUMX working days of this email.

Do you have retailers ?

Yes. Bajoue products are also available in a few stores all over Canada. However, some of our creations are exclusive to our online store.

QUEBEC CITY
Ptits Mosüs, 88 1/2 rue du Petit Champlain, Quebec, Qc
Charlotte & Charlie, Place de la Cité and 1751 rue du Marais, Quebec, QC, G1M 0A2
MONTREAL AND SURROUNDINGS
Petit cocon, 238 Rue Richelieu, Saint-Jean-sur-Richelieu, QC H2T 1R9
Papeterie Atlas, 32 Boulevard Pie IX, Granby, QC, J2G 9G9
Agatha boutique, 8296 Devonshire Road, Mont-Royal, Qc, H4P 2P7
Sauterelles et Coccinelles, 25 boulevard des Hauteurs, Saint-Jérôme, Qc, J7Y 1R1
LOWER SAINT-LAURENT
Savonnerie poussière d'étoiles, 162 Quebec 132 West, Percé, QC G0C 2L0
WEST OF QUEBEC
Le Petit Entretemps, 888 3e avenue, Val d'or, QC, J9P 1T1
ONTARIO
Curated Cradle, 370 Wilson Street E # 10, Ancaster, ON
Flint and honey, 42 Gore St E, Perth, ON K7H 1H5
Fields of wheat, Wemblay, Canada
WESTERN CANADIAN
August Kinn, 1374 Danforth Ave, Toronto, ON, M4J 1M9
Mary Matilda Creation, RR 2 site 1 box 25, Sexsmith, AB, T0H 3C0

    What are your return policies?

    For any question concerning a return / exchange contact us at: support@bajoue.ca

    • If I made a mistake in the size / color / model?
    We accept returns of Bajoue products provided they have not been worn or washed. The costs related to the return of a product are AT THE CLIENT'S COST. We make refunds / exchanges of products within 2-3 working days of receipt of the product (s). You must then calculate the standard delivery times (without tracking) before receiving the product sent for exchange. All refunds will be made according to the original payment method.
    * Accessories are not neither exchangeable nor refundable.
    * Products on SALE are not neither exchangeable nor refundable.
    • If there is an error in my order or if a product is defective?
    Contact us at support@bajoue.ca immediately before returning the product. The costs related to the exchange will be reimbursed (STANDARD delivery / without tracking). Make sure to place the product (s) in order to insert them in a standard envelope (yellow). We carry out the exchange within 2-3 working days following receipt of the returned product (s). If it is a discontinued product, we offer a credit on the online store.
    • If I want to cancel my order once it has been sent?

    The costs incurred to return an order that has been delivered are AT THE CUSTOMER'S COST.

    The return address is as follows: 1205 2e Avenue # 2, G1L 3C8, Québec, Qc, CANADA
    IMPORTANT: Write your order # in the envelope